Topics: Communication, Conflict Resolution, Organizational Change, Presentation Skills
Titles: Speaker, Communication Trainer, Professor, Author
Areas: S. California; National
Is your company losing money because of communication breakdowns and mistakes? You’re not alone. Research indicates companies waste $37 billion a year due to miscommunication and misunderstandings. Dr. Patty Malone’s dynamic presentations show you how to avoid costly mistakes through clearer workplace communication. Her talks give you the tools to increase productivity and profitability, build bridges across silos, clear up and prevent miscommunication across teams and departments, navigate organizational change, defuse conflict and handle difficult people, improve team-building, deliver dynamite presentations, and achieve clearer communication throughout your company. You’ll learn how to create a supportive, empowering communication environment that prevents mistakes, builds trust, strengthens relationships, increases productivity, reduces absenteeism and turnover, creates satisfied long-term customers, fosters high job satisfaction and happy employees − and ultimately increases profits.
Dr. Patty Malone’s cutting-edge strategies can save companies millions a year as she shows how to communicate clearly in the workplace. Whether you’re handling everyday interactions or long-term projects, you’ll learn how to translate complex information into simple communications that everyone can understand. “Miscommunications cost companies millions of dollars each year,” says Patty, an expert in dysfunctional workplace communication, “but when you master how to communicate clearly between individuals, teams, departments, hierarchical levels, and generations, you save time and reduce costly mistakes.” You’ll leave Dr. Patty Malone’s interactive talks confident that you can make more money, save wasted time, and eradicate miscommunication!
- Conferences, Conventions, Trade Shows
- Attorneys, HR Professionals
- CEOs, Executive Managers
- Team Leaders, Sales Reps
- Business & Civic Groups
- Career Women groups
- Expos, Retreats
- Financial Planners, Investors
- Military, Police, Firefighters, Paramedics
- Emergency Preparedness, Risk Management
- Travel Companies, Cruise Lines
- Entertainment Venues
- Hospitality Organizations, Restaurant Associations
- Health Care Groups, Medical Offices
- Nursing Programs, Medical Centers
- Real Estate Associations
Offered as keynotes, breakouts, seminars or workshops, retreats, trainings and Webinars, and customized for your group. Patty Malone is also available as a panel guest or moderator.
Increase Productivity and Profitability: The Power of Clear Communication
Unclear communication costs companies millions of dollars every year in wasted time, decreased productivity, missed deadlines, and employee turnover. This presentation shows companies where and how these communication breakdowns are likely to occur, from simple, everyday communication to major projects, and how to avert them.
Bridge the Silos: Communicate to Connect Across Teams
Do you have communication breakdowns and misunderstanding across teams? Does one team make a decision that impacts other teams and not clearly communicate it to them ahead of time? This presentation shows you how to open up communication across teams, bridge the silos, and shift the silo mindset to create a sense of cohesion and unity throughout the company. It will help your teams avert costly communication mistakes and develop strong collaborative skills for better problem-solving and decision-making.
Dealing with Difficult People: Communicate to Connect
Do you cringe knowing you are going to have to work with certain people? Do you feel like you want to avoid them at all costs? Clear communication can make the difference between a pleasant and a toxic environment, and between difficult and productive employees. Difficult people negatively impact productivity, morale, job satisfaction, and relationships with clients, all of which impact your bottom line. A small shift in how you are communicating with them can make a major impact on their behaviors and lead to a positive outcome. This in turn helps create a culture and work environment where people want to be.
Turn Destructive Conflict into Cooperation
Is conflict interfering with employee job satisfaction, slowing down production, and making the workplace environment unpleasant? Are people arguing, having personality clashes, or are some employees just difficult to work with? Conflict is contagious and can have a powerful negative impact on a company’s image. This presentation shows what steps to take to defuse conflict before it gets out of hand and how to turn destructive conflict into constructive conflict, which strengthens relationships, helps people get along, and improves the working environment.
Transform Resistance into Support During Organizational Change
Would you like to get employees on board when making a change in your organization instead of having them fight you every step of the way? Whether you’re introducing a new technology, a change in management, or a major restructuring or merger, employee reaction can make or break the success of the transition. Learn how and when to communicate the change, how to gain employee support, and how to avoid communication mistakes that alienate the workforce.
Backstabbing and Envy in the Workplace: Taming the Toxic Environment
Has someone at work ever stabbed you in the back? Do you work with anyone that is envious of you and out to get you? Backstabbing behaviors and envy in the workplace can be toxic and create an environment where people do not want to be. When employees exhibit behaviors such as spreading rumors, telling lies, taking credit for someone else’s work or ideas, sabotaging coworkers or the company, withholding information, or telling you one thing to your face and then doing something else behind your back, it infects the team and typically impacts other departments as well. This presentation will show you how to put a stop to this before it tears teams apart and damages morale.
Build Strong, Cohesive Teams
Are your team members making decisions and solving problems at peak efficiency to meet your organization’s needs and goals? You’ll learn what communication barriers can slow teams down, how to avert them, and how to stimulate critical, creative, and innovative thinking for better solutions. Specific steps are given to improve brainstorming and avoid groupthink, which can have expensive and dangerous consequences. You’ll learn how to build a team that communicates clearly, works more efficiently, and produces better results in a timely manner, which will save your company money.
From Complex to Clear Presentations
Do you have a technical or complex message you need to convey to an audience who may have trouble understanding it? Oftentimes the message is clear to the presenter, but not to the audience. This presentation shows companies how to present complex information clearly and concisely, and how to make complicated material simple and easy to understand. It also helps shy employees to speak with confidence, captivate the audience, and produce intended results, which translates into increased profitability.
Meet Patty Malone…
Dr. Patty Malone is a leading authority in communication in the workplace, who is committed to helping organizations achieve powerful results, increase productivity, and profitability through clear productive communication. Companies waste $37 billion a year on miscommunication and misunderstanding. In today’s world of doing more, faster, and better with less, communication is no longer just a “soft” skill but the most important factor in increasing revenue and growing business. She specializes in helping companies prevent and clear up miscommunications, communicate effectively within and across teams to build strong cohesive teams and to unite silos, departments, hierarchical levels, generations and cultures.
Patty has more than 25 years experience in the field of communication as a corporate trainer, speaker, author, sales director, and TV News Anchor. She currently teaches at California State University Fullerton and the University of California at Irvine where she teaches courses in all areas of organizational communication and conflict resolution. In addition she developed the curriculum (11 courses) for the Organizational Leadership and Communication Certificate Program at U.C. Irvine. She has also worked as a certified trainer for Dale Carnegie. In addition, she is a frequent TV News, talk show, and radio guest.
Partial List of Recent Clients for Speaking, Trainings, and Media Interviews
NHRA National Human Resources Association
PIHRA Professionals in Human Resources
AIA The American Institute of Architects
Private Capital Network (Angel Investors)
Society for Design Administration (Spotlight Speaker of the Year)
PMI (Project Management Institute):
L.A. Chapter (Dinner Meeting, New Leadership Meeting, and training of leadership)
Vancouver, Canada (Keynote)
West Coast Apparel Industry Group
Irvine Chamber of Commerce
IAAP International Association of Administrative Professionals Conference (Keynote)
PWU Professional Women United
An Empowered Woman
AAA Association for Accounting Administration
Junior League of Orange County
HR Star National Conference Los Angeles Convention Center (rated Top Speaker) 2014, 2015, 2016
HR Star National Conference San Francisco (rated Top Speaker) 2015, 2016
American Society of Irrigation Consultants (National Conference Keynote)
Texas Press Association Convention Keynote Speaker
PMI San Diego Annual Project Management Conference
Creating World Connections India
The Go Summit
Companies, TV and Radio
Ware Malcomb Architects & Design
La Follette Law Firm CBS (TV News Anchor)
Q-SEE ABC (TV News Anchor)
Capario LA Talk Live
Roy’s Restaurants The Real Orange Newscast (Guest Expert)
Glidewell Laboratories KABC Talk Radio
Cuningham Group Architecture Greg Mantell Talk Show
MARS Global Food
USDA Forest Service
Core Performance Concepts
Encompass Digital Media
HMWC CPA Firm
What People are Saying…
Recent sample reviews from Dr. Malone’s training show that participants received tremendous value in the training. 100% of the participants said that they gained value in her training, that they feel more prepared with their leadership skills and they are more prepared to build a strong company after receiving her training.
“Patty did a great job speaking at our HR Star Conference at the L.A. Convention Center. She scored a 91% approval rate, which I consider pretty amazing for a first time speaker at our conference and L.A. is the most critical of all our conference cities. It is very rare a first time speaker gets scores anywhere near 80%, let alone 91%, including speakers I’ve had for years. In my opinion she’s right up there at the top for best presenter and we will definitely have her back at our conferences in both Los Angeles and San Francisco. Congratulations are definitely in order!”
– Braden Albert, President, HR Star Conference
“Dr. Patty Malone’s engaging training has driven solid communication skills to the forefront of our management staff. Managers say they feel stronger and more confident in their careers and overall they’ve become more involved with their teams and other departments within the company. Among the top benefits of the training is communication has become stronger, more frequent, and has increased productivity with projects that involve multiple teams.
Clear Communication Training has been so very beneficial for the management staff, that we are now doing further training for the teams and continued ongoing training for stronger management and leadership.”
– Nancy Dewing, HR Director, Capario
“Dr. Patty Malone was a Great Trainer. Her message and examples were exactly what my managers and I needed to hear. She was truly one of the best trainers we had all year. Our evaluations showed what we needed to work on as a team. She was professional, knowledgeable and she involved the audience with her exercises and discussion. I’d definitely suggest Dr. Malone for group presentations or training!”
– Rishi Sharma, General Manager, Q-SEE
“This session was one of the most enjoyable training sessions I’ve ever had. Today’s training helped me reinforce management skills that may be dormant because of routine day to day work. I feel empowered to tackle an issue that I have been wrestling with and I can use this as a guide.”
– Beverly Gunter, Manager Quality Assurance, Capario
“Patty Malone did a terrific MCLE session for our attorneys on Clear Communication. They were able to relate to Dr. Malone and got some exceptional tips and tricks to improve their ability to communicate with staff and others. Her presentation was upbeat, easy to follow and even easier to implement. I know everyone got a lot from her.
– Amy Freeman, MA, SPHR; Director of HR & Administration, La Follette, Johnson, DeHaas, Fesler & Ames Law Firm
“Dr. Patty Malone was a terrific speaker. Her message was exactly what our entrepreneurs needed to hear. She was truly one of the best speakers we had all year. Our evaluations showed she was the highest rated speaker we had. She was professional, knowledgeable and she involved the audience with her exercises and discussion. I’d definitely suggest Dr. Malone for group presentations or training!”
– Lisa Bollow, Executive Managing Director, eWomenNetwork, Orange County Chapter
“When you get Dr. Patty Malone you get more-much more value and results than you expect. She is everything you want a guest speaker to be; knowledgeable of the topic, great at holding the interest of the audience, humorous in her delivery of the information, interactive, and welcomed questions. The staff was completely engaged by Patty and after the session surrounded her to ask further questions. I would not hesitate to recommend her as a speaker for any organization.” Brigid Stancin HR Manager — Encompass Digital Media, Inc.
“Dr. Patty Malone was a phenomenal speaker, paying consistent attention to her audience, engaging and interacting with them throughout her speaking engagement. Her content was relevant to the industry and the audience in the room. I personally appreciated her flexibility, adaptability and teamwork through the normal chaos of the day at the conference. I highly recommend Dr. Patty Malone as a speaker.”
– Divya Burton, Senior Consultant/Owner, GRIDS Consulting
“We really appreciated Dr. Patty Malone coming to speak to us. Not only was she engaging and informative, her presentation gave us real and practical applications that we could use to improve our professional and even ersonal relationships. We would strongly encourage others to invite dr. Malone to speak to them.”
– Caleb Wong, CC Architects